1. Who is responsible for your information
ScaleKaar is a brand operated by Xtrocommerce, India. Xtrocommerce is responsible for personal information collected through this website and ScaleKaar communications, unless a written client agreement states otherwise.
2. Information we collect
When you submit an enquiry, we may collect your name, company name, company website, business email, WhatsApp or telephone number, budget range, service interests, message and consent preferences.
Our hosting and security providers may also process basic technical information such as request timestamps, device or browser information, approximate location derived from an IP address, and security logs. We do not ask for payment card details through the website enquiry form.
3. How we use information
- To review and respond to your request.
- To contact you by the channels you selected, including email, WhatsApp or phone.
- To prepare a proposal, deliver an agreed service and provide support.
- To protect the website, prevent abuse and maintain business records.
- To meet legal, tax, security and regulatory obligations.
We do not sell personal information. We do not use WhatsApp Business data to train or improve a shared general-purpose AI model.
4. WhatsApp, AI and service providers
If you ask us to contact you through WhatsApp, information in that conversation is also processed by WhatsApp and Meta under their terms. Messages may be handled by approved automation with a clear route to a human. We may use vetted hosting, communications, CRM, security and AI providers only as needed to operate the requested service.
Where a client engagement requires additional providers or materially different data use, the scope and safeguards should be described in the relevant proposal, agreement or privacy notice.
5. Sharing and international processing
We may share limited information with service providers working on our instructions, professional advisers, or authorities when legally required. Some providers may process information outside India. We use reasonable contractual and security measures appropriate to the service and the information involved.
6. Retention and security
We keep enquiry and service information only for as long as reasonably needed to respond, deliver the service, maintain necessary records, resolve disputes and meet legal obligations. We use reasonable technical and organisational safeguards, but no internet service can guarantee absolute security.
7. Your choices and rights
You may ask us to stop promotional contact, correct inaccurate information, provide information about our use of your data, or delete eligible information. We may need to verify your identity before acting. Some records may be retained where required for legal, security, fraud-prevention or contractual purposes.
8. Children and policy updates
ScaleKaar services are intended for businesses and adults. We do not knowingly solicit personal information from children. We may update this policy when our services or legal obligations change; the latest date appears at the top of this page.